Shipping and Returns
We offer free domestic shipping for oils and for purchases of $150 or above. As our products are made to order, please allow us 2 business days to ship your order after purchase.
We use USPS Priority Mail, USPS Priority Mail Express, FedEx Ground, FedEx Nationwide Next day and FedEx 2nd day shipping and charge a flat rate of $12. Because Balbec cleansers and hydrosols require refrigeration, we send them to you in time-sensitive insulated packaging that must arrive within two days.
Transit time for FedEx home delivery is expected to be 1 day for destinations in most of NY state, NJ, CT, RI, MA, eastern PA, DE, MD and Washington DC. Please click here for a map of FedEx Home next day delivery locations and associated zip codes.
International Shipping : We ship face oils internationally via USPS Priority mail for a flat fee of $20 per order. Please note that while delivery time is usually 6-10 days, there can be minor or significant delays depending on the customs regulations of a given country. Please understand that Balbec cannot take responsibility for any eventual delays, custom fees, or taxes that may be imposed or required by your country.
Please note We are unable to ship to PO Boxes.
Packages will be left at destination, as we cannot require signatures.
We want you to love your products. If you are not fully satisfied with your purchase, please contact us and we will exchange your product or issue a full refund. Unfortunately we cannot refund shipping costs.